Arval is transparent in its communications with its clients. We use our justification analysis to inform you how the costs relate to the coverage which we have included in the vehicle rental. It is possible that relation between the two has become disproportionate as a result of our efforts to encourage the drivers to handle their car more sensibly. This will lead to a lowering of the vehicle rental rates.

We use the car cost index to ensure that possible increases in our vehicle rental rates do not exceed the price increases in the Belgian car leasing market. You will receive an update of this car cost index 2 times a year.

In addition, Arval will record any complaints that you may have communicated to us. Arval defines any expression of dissatisfaction as a complaint. We will agree with you how many complaints can be made by your company and by the individual drivers. You will be provided with a summary of all the complaints made within a specific period via our justification analysis.

Your benefits:
- with Arval you will know what happens with your money.
- with Arval you will not be confronted by unexpected costs.