Useful addresses for your repairs
Damage
In the unforeseen event that your vehicle is damaged, you can reach Arval 24 hours a day to notify us of the damage. This can be done via the damage claim form, over the telephone or via ‘My Arval’. Your claim will subsequently be dealt with by one of our damage specialists, who will also ensure that the car is repaired by the nearest damage repair company. If it can no longer be considered safe to take the vehicle on the public highway, we will immediately arrange a replacement vehicle.
 |
Arval will manage the financial, technical and administrative details of the accident. In the event of a collision, be sure to always fill out the damage claim form in consultation with the third party and send it to Arval. Please use the damage claim form in the car wallet for this purpose.
Once the damage has been repaired, you will receive a letter specifying the repair work and the related costs, whether or not the damage is recoverable from a third party and the possible costs of a replacement vehicle. This letter is meant to inform you and will invite you to respond should you have any questions about the repair work.