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I have received a penalty fine via My Arval, but I am unable to log in. What should I do?

Use your professional email address to log in to My Arval. If you forget your password, you can recover it via the 'reset password' function. If you continue to encounter any issues, you can get in touch with Arval Driver Care.

> Connect to My Arval

> Contact Arval Driver Care at 02 240 0188

I have received a penalty fine. Can I appeal against it?

You can only appeal your penalty fine through the authority that issued the fine. This must be done by completing and submitting the response form.

I have received an immediate demand for payment, but no police report so far.

An immediate demand for payment is sent by post, whereas a police report is issued by the police. If there is a delay in the police procedure, the police report may only arrive later.

There is no amount stated on the police report I received. What do I need to do?

Follow the instructions listed on the police report and the attached questionnaire. Over the next few weeks, you will be sent details of the payment you need to make.

I have received a penalty fine in a different language. Can I request a translation?

You should request this directly from the authority that issued the fine.

I have paid my fine on time, but I have received a reminder anyway.

If you paid on time, you can ignore the reminder. The reminder was probably already on the way before you made your payment. If you want to make sure your payment was successful, get in touch with the authority that issued the fine. Arval does not have access to the payment terms itself.

Where can I check whether or not a fine has been paid?

Unfortunately, Arval is unable to check this. You will need to get in touch with the authority that issued the fine.