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Frequently asked questions about COVID-19 for private customers

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Update 01/12/2020

From 2/11/2020, more stringent measures apply to deal with the corona crisis. Consult our FAQ regularly for more information.

Do you have questions, problems or remarks about your lease car or about scheduling a maintenance, tyre change or repair?

The frequently asked questions and answers below will inform you about the influence of the measures on the delivery and use of your lease car. 

Do you have questions about your contract or would you like other information? Call your account manager on 02 240 01 99. This is possible every working day from 8 am to 5.30 pm (on Fridays until 5 pm).

If you don’t know the name of your account manager, please send us an e-mail at retail@arval.be and we will contact you.

Thank you in advance for your understanding.

TECHNICAL REPAIR OR MAINTENANCE

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Having your car checked and maintained in due time is very important.

Contact the dealer to discuss appointment options, or contact Arval Driver Care by telephone on 02 240 01 99 or by e-mail at drivercare.be@arval.be.

Attention! Do warning lights appear on your dashboard? Stop your car and first consult the user manual. If this indicates that it is impossible to continue driving, contact Arval Assistance on 02 245 73 72. 

BODY REPAIR

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Contact the dealer to discuss appointment options.

Due to the exceptional situation, it is not always possible to provide a pick-up service. Are you bringing your car in for repairs? Then do not leave any personal belongings behind. After the repair, the necessary precautions will be taken. Please respect the regulations above in the interest of everyone's health.

You can still report a claim via Arval Driver Care on 02 240 01 99 or by e-mail at drivercare.be@arval.be. Our staff will start a report.

In case of an accident with immobilization, Arval Assistance will help you. Call them on 02 245 73 72.

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Contact the dealer to discuss appointment options.

Are you bringing your car in for repairs? Then do not leave any personal belongings behind. After the repair, the necessary precautions will be taken. Please respect the regulations above in the interest of everyone's health.

Contact Arval Driver Care by telephone on 02 240 01 99 or by e-mail at drivercare.be@arval.be if necessary.

TYRES

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Contact your tyre dealer to check the appointment possibilities. 

Tyre transfers are possible again. As usual, we will keep you informed as soon as the tyres arrive at their requested destination.

Check your tyre pressure after a long period of downtime. If your car has been stationary for a long time and you start driving it again, a tyre pressure message may appear on the dashboard. As a precaution, check the tyre pressure regularly, as recommended by the manufacturer to prevent a loss of pressure during the period that your vehicle is stationary. Sometimes ‘flat spots’ occur on the small parts of the tyres touching the surface, and crushed by the entire weight of the car that they support. These 'flat spots' can cause vibrations that disappear when you start driving again.

DELIVERY OF NEW CARS

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You will be notified when you can pick up the car. 

Please contact your dealer to discuss the appointment options.

Contact Arval Driver Care by telephone on 02 240 01 99 or by e-mail at drivercare.be@arval.be if necessary.

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If the delivery date of your new car changes, we will inform you as soon as possible.

CAR BREAKDOWN

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Yes, Arval Assistance (02 245 73 72) is at your disposal in case of a breakdown or immobilisation. Take into account the hygiene measures: keep a distance, do not shake hands and disinfect contact surfaces.

CAR INSPECTION

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These activities can continue by appointment.

Below you will find an overview of the measures related to technical inspections in Flanders, Wallonia and Brussels:

Flanders

Consult https://www.gocavlaanderen.be/nl/p/autokeuring for the latest information, in Dutch.

Wallonia

Consult https://www.autosecurite.be/news/informations-coronavirus for the latest information in French or German.

Brussels

Consult https://www.autocontrole.be/nl/nieuws/corona-de-technische-keuring-open-enkel-op-afspraak for the latest information in Dutch.

END OF CONTRACT

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These activities can continue.

Returning your car to Arval's office is currently not possible. 

Do you have any questions or remarks? Call or send an e-mail to your account manager.

VANS

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Fixed or removable screens ensure that two persons can safely sit in the same van. However, the installation of these screens is subject to specific legislation. Please contact your account manager for more information.