Restitution guide
De-hire is an important step: it is the time when the contract for your vehicle comes to an end. When you return your vehicle, its general condition will be checked, and both the date of return and the number of kilometres driven will be compared with the contract data.
This overview informs you on how to ensure the return of your vehicle goes as smoothly as possible and how to avoid additional costs because something was forgotten or overlooked.
How should I return my vehicle?
- The vehicle should be clean both inside and outside for the quality inspection.
- Including certificate of registration (original), certificate of conformity (original), keys and original options/accessories (see check-list) must be included.
- The tyres on the vehicle must be appropriate for the current season: summer tyres (1 May – 30 September) or winter tyres (1 October – 30 April), if the latter are included in your contract.
- All personal data (GPS history, Bluetooth, etc.) must be removed.
Where should I return my vehicle?
- You need to inform us at least five business days in advance on what day, at what time and at what address (at home, at the office or at your garage) your vehicle may be collected.
- Our external partner will then contact you to arrange an inspection appointment. We need your mobile telephone number and e-mail address to contact you.
- The inspector will perform the inspection in your presence.
What about usage damage?
Naturally, vehicles that have been in use for a number of years can no longer be considered new. Any damage incurred as a result of normal use of the vehicle is considered usage damage. This is also the case if you sell a vehicle on the second-hand market after several years.
Renta, the Belgian Vehicle Rental Association, has specified the criteria all vehicles must meet when they are returned. Any usage damage in accordance with the Renta guidelines will not be charged for. The Renta restitution guide is available in Dutch (https://www.renta.be/nl/renta-norm) or French (https://www.renta.be/fr/norme-renta).
The removal of any accessories you purchased yourself must not result in any visible damage to your vehicle.
VEHICLE RETURN CHECKLIST
Are the necessary official documents present?
- official vehicle number plate (at the back)
- certificate of registration
- certificate of certificate of conformity (please make sure that it is not a photocopy)
- vehicle inspection certificate (if applicable)
- maintenance booklet and user manuals for the vehicle and options.
If one or more of these documents has been lost or stolen, please contact us as soon as possible. We will explain what steps you need to take to obtain a duplicate copy as quickly as possible.
Keys
- original key
- spare key
- all special cards and keys provided at the start of the contract (including remote controls), the anti-theft and anti-carjacking codes must either be restored to the factory settings or clearly mentioned.
Options
- global positioning system CD, DVD or SD card
- parcel shelf or rear cargo net
- headrest
- removable seat(s), etc.
Accessories
- GPS (if mobile)
- roof box (including keys), roof racks (including keys)
- towing hook (including keys)
- bicycle rack (including keys), etc.
Fuel card
If you have a fuel card from us, we ask that you destroy it once the leasing contract has ended in order to avoid any misuse, loss or theft.
Have I removed all personal data?
- GPS history, Bluetooth, etc.
- connection with a constructor’s app on your smartphone
- personal documents (resident's card, access badge, etc.)
- CD in the reader
- garage door remote control, tolls device, etc.
- (sun)glasses, etc.
Have I cleaned the inside and outside of my vehicle?
Have all accidents been reported?
If you have ticked the checklist above, you will avoid extra costs.