Arval Belgium NV/SA (“Arval”) is committed to delivering the best possible service to you and we wish to maintain the confidence that you place in us. As part of this, we take care to protect your data when you use any of our services and have adopted strong principles across the Group to ensure the protection of your data.
As such, we would like to provide you with clear information about how we use and store cookies from our website www.arval.be and/or our mobile applications (the “Website” and/or “Applications”) on your device. This Cookies Policy will also explain what cookies are and help to provide you with options on how to manage or delete them.
1. What is a cookie?
Cookies are small text, image or software files that are placed and stored on your computer, your smartphone or all other devices used for accessing the internet when you visit our Website and/or use our Application. The term “cookie” used in this policy should be understood broadly and can also refer to alternative technologies used to store information on your device (such as Flash cookies, fingerprinting, invisible pixels, HTML5 localStorage, tokens etc.), depending on which device you are using. The word “device”, when used in this Cookies Policy, refers to computers, smartphones, tablets and all other devices used for accessing the internet.
Cookies perform a number of useful functions, such as to:
- Authenticate and identify you on our Website and/or Application in order to provide you with services that you have requested;
- Enhance the security of the Website and/or Application, including to prevent fraudulent use of login credentials and protect user data from access by unauthorised parties;
- Remember information that you provided to us (e.g. to automatically populate forms with information that you have previously provided to us so that you can log on more quickly);
- Keep track of your preferences and settings in your use of our Website and/or Application (e.g. language, time zone etc.);
- Monitor your use of our Website and/or Application in order to improve them;
- Enhance your user experience by adapting and tailoring the content on the Website and/or Application to your interest and providing more relevant Arval ads and content to you on non-Arval websites and non-Arval applications.
2. What kinds of cookies do we use?
2.1 Strictly necessary cookies (mandatory)
These cookies are essential for the proper functioning of the Website or the Application and cannot be deactivated from our systems. They are usually only activated in response to actions you perform that match a service request, such as setting up your privacy preferences, logging in, or filling out forms.
Disabling these cookies will reduce the performance of the Website and/or Application and may make their services and features unavailable.
This category also includes cookies that help us to comply with our legal obligations, including ensuring a safe online environment (e.g. detecting repeated failed login attempts to prevent unauthorised individuals from accessing your account).
For information on expiration of strictly necessary cookies, please refer to the table at the bottom of this page.
2.2 Functional cookies (subject to your consent)
These cookies store your personal preferences. They collect information about your choices and preferences and allow our site to be customized by remembering the parameters you chose. They are used to make your web experience as user-friendly as possible.
If you do not activate these cookies, you may not be able to set up your preferences or will have to set them again each time you visit our Website or use our Application.
For information on expiration of functional cookies, please refer to the table at the bottom of this page
2.3. Performance cookies (subject to your consent)
In order to customise our Website or our Application to the requirements of our visitors, we measure the number of visits, the number of pages viewed, the activity of the visitors on the Website and how often visitors return. These cookies enable traffic analysis statistics to be compiled. From this analysis, the contents of the Website can be developed and improved to enhance user experience.
If you do not activate these cookies, we will not be able to analyse your behavior on the Website or the Application; consequently, we might not be able to customise content for you.
For information on expiration of performance cookies, please refer to the table at the bottom of this page.
2.4. Targeting, advertising and tracking cookies (subject to your consent)
These cookies can be activated on our Website by our advertising partners. They can be used by these companies to create profiles on your interests, and to offer you targeted advertising on other sites. They only work by identifying your browser and device.
We may also share this information with third parties through the use of third party cookies. Such information would be used by third parties for online advertising purposes, including to measure the effectiveness of an advertising campaign, for frequency capping (i.e. to limit the number of times you see an advertisement), ad affiliation, click fraud detection, market research, product improvement , debugging and any other purpose. They are also used to limit the number of times you see an advertisement. Please see below for more information on third party providers.
We may also use tracking cookies or device fingerprinting techniques to link your account on the Website and/or Application with a specific device or multiple devices.
Please note: preventing the installation of advertisers on your computer will not remove all advertisements from Websites you visit. Your refusal to accept these cookies will only prevent the customisation of such advertisements to your areas of interest as deducted from your browsing history.
For information on expiration of targeting cookies, please refer to the table at the bottom of this page
2.5. Social media and streaming content cookies (subject to your consent)
These cookies are set by social media services which are added to a Website to allow site visitors to share content with connections. These cookies can track browser use across sites to build a profile of a visitor’s interests. This may impact the content and messages seen on other sited.
Our Website and/or Application may also include streaming content hosted by a third party online content provider (e.g. YouTube or Dailymotion).
Please note that by accepting these cookies can result in these third-party providers storing additional cookies on your device on which we have no control and for which the third-party provider acts as controller. Please see below for more information on third party providers.
3. How can you manage cookies?
To provide your express consent for us to use certain categories of cookies as outlined in this Cookies Policy, you can tick the optional boxes provided in our cookies preferences tool which you can access anytime in the Cookie Settings.
Please note that we do not need your consent to use strictly necessary cookies which are cookies which are strictly necessary to run the relevant Website and/or Application. This is why the ‘strictly necessary cookies’ option is already ticked for you in our cookies preference tool and is not an optional feature.
It is also worth noting that, by not accepting certain cookies (e.g. preference cookies), you may prevent us from optimizing your experience on our Website and/or Application, and some parts of them may not function ideally as a result.
If you change your mind about your chosen cookies preferences, you may withdraw your consent or update your preferences at any time by accessing the cookies preferences tool.
4. Who places cookies on your device (i.e. Arval or third party provider)?
In selecting which cookie(s) you are allowing on your device, please note that the cookies used on our Website and/or Application can originate from us or from third parties (those are generally related to analytics functionalities or social media platform integrations). From a practical point of view, this means that when you allow third party-cookies to be placed on your device, said third-party might have access to certain information about you (such as, for instance, your browsing statistics when you are allowing third-party analytics cookies).
Cookies may be placed on your devices by us, however they may also be placed directly by third parties when you use our Website and/or Application in order for the relevant third party to:
- provide us with services (such as Google Analytics services) allowing us to optimize our Website and/or Application; or
- allow you to access content from third parties.
If you would like further information about such third-party cookies, we strongly recommend that you check the websites of any such third parties and their privacy policies for more information about their cookies and how you can manage them.