Maintenance and Tyres - Frequently Asked Questions

MAINTENANCE AND TYRES

When do I need to take my car in for maintenance?

In most cars, the dashboard display will let you know when maintenance is required. All important information relating to your car is also available in the maintenance and instruction booklet.


Can I arrange my own appointment for the maintenance and/or technical repair of my car?

You may arrange your own maintenance and/or repair appointment with a registered dealer for your make of car. If you would like to have a replacement car, it is important to first check with Arval whether this maintenance/repair is included in your contract.


How do I request a repair or maintenance via My Arval (Mobile)?

Follow the steps described in this document:

> Via My Arval (PDF)

> Via My Arval Mobile (PDF)

 


Do I need to let Arval know if I make my own maintenance appointment with the garage?

You don't need to let Arval know if you arrange your own maintenance appointment. The body shop will get in touch with us to request our approval. The invoicing of the maintenance will also be handled between Arval and the body shop.


Do I need to pay the body shop up front for maintenance and/or repairs to my car?

No – the body shop will invoice Arval directly for the maintenance/repairs carried out.


Where can I check what work has been carried out on my car?

An overview of all repairs and service intervals is available on My Arval and My Arval Mobile under 'maintenance and repairs'. This allows you to check what work has or hasn't been performed on your car.

> Go to My Arval

> Download the My Arval Mobile app

 


Am I entitled to a replacement car while my car is undergoing maintenance or repairs?

The use of a replacement car during maintenance or repairs depends on the terms of your leasing contract. Arrangements can be made through Arval Driver Care to provide you with a free mobility solution if the work on your car takes longer than one hour.

> Contact Arval Driver Care at 02 240 01 88


Which tyre centre can I visit to have my tyres repaired or replaced?

Arval works in partnership with a network of tyre centres. The board documents include a list of all approved tyre centres. These tyre centres are also listed on My Arval. Use the locator on My Arval to find your nearest tyre centre. If winter tyres are included in your contract, you can get in touch directly with a tyre centre from our network. If an existing set of tyres is already available for your car, you will need to get in touch with the tyre centre which is providing them.

> Go to My Arval

> Download the My Arval Mobile app

> Click here to see the list of the tyre centres (PDF)

> Click here for more information regarding winter tyres

You can make your appointment online for the fitting of a new set of tyres, or to change from or to winter tyres. You can do so at one of our certified partners:

VPLH - Q-team Lambrechts
DO - Donckers
EC - Eurotyre-Ceva
TSE - PointS - Profile - Vulco


How do I find out my tyre size?

The size is specified on the side of the tyre and in the instruction booklet.

tyre size


My car needs to go in for a technical inspection. What do I need to do?

Arval will send you an invitation by post to go in for a technical inspection. The invitation will include a direct invoicing form. This document prevents you from having to pay for anything upfront at the garage for the technical inspection. You can also complete this form online.


Can I have the car inspected after an (on-the-spot) intervention by the service provider?

After an intervention by the service provider, you may arrange for an additional car inspection to be carried out by a body shop or tyre centre.


What about the maintenance at the end of my contract?

When your car is coming to the end of its contract (the last 60 days) and is presented at the garage for its final maintenance, the service will be determined on a customised basis. Your safety and comfort are always given the highest priority and no technical risks are taken. As a result, you can complete the last kilometre of the contract with full peace of mind.

If you would like to receive further information, please do not hesitate to contact us.

> Call Arval Driver Care on 02 240 01 88


What maintenance/repair/tyre costs are not covered by my contract?

Certain services are not provided for in your contract and, as a result, will not be approved when your garage puts in a request to Arval. If you wish, you may have this carried out at your own expense. Below, you can consult a list of the most frequent issues that are not provided in the contract:

  • Updating maps in your GPS
  • Replacement of floor mats
  • Pick-up and drop-off service to the technical inspection by the garage
  • Cleaning the car
  • Purchase of a charging cable

If you would like to receive further information, please do not hesitate to contact us.

> Call Arval Driver Care on 02 240 01 88


What maintenance/repair/tyre costs are not covered by my contract?

Certain essential services are not covered by your contract. As a result, we are obliged to charge this to your employer. Below, you can consult a list of the most frequent issues that is not covered by the contract:

  • Repair after filling up with the wrong fuel
  • Damage due to the car's fluids being refilled incorrectly and/or too late
  • Costs for resetting the AdBlue system due to extensive driving without it being refilled

If you would like to receive further information, please do not hesitate to contact us.

> Call Arval Driver Care on 02 240 01 88

Why choose Arval?

Reliable leasing partner

With more than 80.000 cars we are the largest leasing company in Belgium.

Besides, we are also a subsidiary of BNP Paribas Fortis.

Peace of mind

We take care of the order, all services and we even take back the vehicles.

So, you can drive with peace of mind.

Full service package included

Depending on your needs, we have the most common services included in the price.

The final choice of services is up to you.

A first-class Service Centre at your disposal

A dedicated team of professionals is at your service for all your questions.