Breakdown - Frequently Asked Questions


My vehicle has broken down. What should I do?

The board documents will tell you which assistance provider to get in touch with in the event of a breakdown. If you are registered with Arval Assistance, you can call +32 (0)2 245 73 72. The team is available to help you round the clock, whether at home or abroad.

> Call Arval Assistance at 02 245 73 72

Am I entitled to a replacement car through my breakdown insurance?

If your car is towed by Arval Assistance, we offer a free replacement vehicle for the first five days. After that, you will need to check the breakdown conditions of your contract.

Am I allowed to travel abroad with my replacement car?

The countries you are permitted to visit in your replacement car are listed on the insurance document (green card) included in the board documents for your replacement car.

Why choose Arval?

Reliable leasing partner

With more than 80.000 cars we are the largest leasing company in Belgium.

Besides, we are also a subsidiary of BNP Paribas Fortis.

Peace of mind

We take care of the order, all services and we even take back the vehicles.

So, you can drive with peace of mind.

Full service package included

Depending on your needs, we have the most common services included in the price.

The final choice of services is up to you.

A first-class Service Centre at your disposal

A dedicated team of professionals is at your service for all your questions.