FAQ - Share & Go

You will need to access it using your email address and a password. For more information about this, please contact your employer.

In the "My trips’' tab, it is possible to view your future reservations as well as your completed trips.

You can click on "password forgotten" on the login page. A link will be sent to your e-mail address to reset your password.

You will receive an e-mail when a vehicle is assigned to your reservation stating the license plate (+/- 30 minutes before the start of your reservation). The license plate will also be visible on the start page of the application.

See here the video.

There are two possibilities:

1. Before you receive the vehicle's virtual keys: It is possible to cancel your reservation via the "planned trips" tab by pressing the relevant reservation.
2. After you have received the vehicle's virtual keys: You can cancel your reservation via the start screen by clicking on the "cancel" button.

You can start your reservation as soon as you receive the virtual keys (about 30 minutes before the start of your reservation). Changing the start time of a reservation is not possible. To do this, you need to make a new reservation.

You must make a new reservation.

Example: If you have a reservation at 10h00, you can start your session until 10h30, after which your reservation will be automatically cancelled.

• The green color means that the vehicle is available.
• The orange color means that the vehicle is in an active reservation.
• The red color means there is an issue.
• The blue color means it is connecting to the server.

In case of delay, you can extend your reservation via the application if the vehicle is available. If that is not the case, you should contact your fleet manager to inform him/her.

Check first if the green light on the inside of the vehicle is still green. If this is not the case, you can try locking the vehicle and then unlocking it again to see if this resolves the issue.

If that is not the case, you can contact Arval Assistance at the number +32 2 245 73 72.

You can use the fuel card or charging pass in the vehicle to fill up or charge the vehicle.

Yes, it is possible to park in a parking garage. By means of Bluetooth it will be possible to lock/unlock the vehicle.

To lock your vehicle, simply press the (un)lock button.

Be careful: especially do not press "end of journey" if you only want to (un)lock the vehicle.

Yes, it is possible to extend your reservation by pressing the 'extend' button in the main menu if the vehicle is available. If this is not the case, please contact your fleet manager to inform him/her.

• EV: Yes, it is important to charge the vehicle before you end your reservation, so the next user can use a charged vehicle.
• Thermal: It is recommended to fill up the vehicle in case it is (almost) empty, so the next user can get on the road immediately.

Yes, it is possible to end your reservation at any time by pressing the "end ride" button.

If the vehicle is available, you can make a new reservation to open the vehicle's doors and collect your personal belongings. You must then end your reservation.

If this is not the case, you should contact your fleet manager to inform him/her.

Via the mobile application, by clicking on the "end of journey" button. Please note: You must be in the pre-defined parking area to be able to end your reservation.

In that case, you can report it to your fleet manager, so that they can take the necessary steps for the car wash of the vehicle. After agreement with your employer, you can also go to the carwash yourself and submit the expense note to your employer.

You must return the vehicle to the pre-defined parking zone. Then you need to click the "end of trip" button.

You can then assess your experience and leave a comment if necessary.

1. Park the vehicle in the pre-defined parking zone
2. Charge the vehicle if it is an electric vehicle
3. Put the charging card back in the vehicle and remove all your personal belongings from the car
4. Click on the 'end trip' button to end your reservation
5. Mention any (new) damage to the vehicle
6. Record your experience and leave a comment if necessary

It is possible to report a damage via the application by pressing the 'damage' button at the beginning, during and before closing your reservation.

In case of an accident, please draw up an accident report if necessary and inform your fleet manager immediately.

In case of a breakdown, please contact Arval Assistance at the number +32 2 245 73 72.