Frequently Asked Questions for clients

About My Arval

My Arval username/password is incorrect. How will I be able to login?

Arval has changed the login procedure of online accounts to meet the latest standard in privacy legislation. As a consequence, your password needs to be changed. Your business email address is your new username.

Change your password via Click on ‘request password’, then fill in your business email address and click on ‘send request’. You will receive a link to create a new password. Please note that you have 15 minutes to do so.

Why am I no longer able to login with my client account?

We no longer have one account per client. All contact persons can get an individual account. Please contact your account manager to create your personal account.

‘My Arval’ is gone. Where can I find the details of my fleet?

‘My Arval’ is replaced by Arval Fleet View. The details of your fleet are available via the ‘Fleet View’ button on the right (when you are logged in on

Where can I create a report and how do I make changes to it?

All reports are accessible via 'Fleet View'. When you open a report for the first time, only the standard columns will be shown. You can add or delete columns by right clicking your mouse. Save your format for your next visits by clicking on the ‘disk’.

Can you send the invoice digitally to my financial contact/department?

Yes, please ask your account manager to arrange this for you.

Why choose Arval?

Reliable leasing partner

With more than 80.000 cars we are the largest leasing company in Belgium.

Besides, we are also a subsidiary of BNP Paribas Fortis.

Peace of mind

We take care of the order, all services and we even take back the vehicles.

So, you can drive with peace of mind.

Full service package included

Depending on your needs, we have the most common services included in the price.

The final choice of services is up to you.

A first-class Service Centre at your disposal

A dedicated team of professionals is at your service for all your questions.