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Frequently asked questions Arval and the coronavirus

 

Update 01/12/2020

From 2/11/2020, more stringent measures apply to deal with the corona crisis. Consult our FAQ regularly for more information.

Do you have questions, problems or remarks about your lease car or about scheduling a maintenance, tyre change or repair?

The frequently asked questions and answers below will inform you about the influence of the measures on the delivery and use of your lease car. Is your question not listed or is the answer not clear?

  • Are you a driver? Please contact Arval Driver Care on 02 240 01 88. This can be done every working day from 8 am to 5.30 pm (on Fridays until 5 pm).
  • Are you a customer? Do you have questions about your contract or would you like other information? Call your account manager on 02 240 01 99. This is possible every working day from 8 am to 5.30 pm (on Fridays until 5 pm).

Thank you in advance for your understanding.

  • TECHNICAL REPAIR OR MAINTENANCE

    MY CAR NEEDS A TECHNICAL REPAIR OR MAINTENANCE IN THE COMING WEEKS. WHAT NOW?

    Having your car checked and maintained in due time is very important.

    Contact the dealer to discuss appointment options, or contact Arval Driver Care by telephone on 02 240 01 88 or by e-mail at drivercare.be@arval.be.

    Attention! Do warning lights appear on your dashboard? Stop your car and first consult the user manual. If this indicates that it is impossible to continue driving, contact Arval Assistance on 02 245 73 72.

    WILL I BE OFFERED A MOBILITY SOLUTION DURING MY MAINTENANCE OR REPAIR?

    Under normal circumstances, Arval provides a free mobility solution (pit stop, replacement vehicles or pickup and drop off service) when you schedule your maintenance or repair via Arval Driver Care.

    Please contact Arval Driver Care on 02 240 01 88 or by e-mail at drivercare.be@arval.be.

  • BODY REPAIR

    WHAT SHOULD I DO IN THE EVENT OF AN ACCIDENT OR DAMAGE IN THE COMING WEEKS?

    Contact the dealer to discuss appointment options.

    Due to the exceptional situation, it is not always possible to provide a pick-up service. Are you bringing your car in for repairs? Then do not leave any personal belongings behind. After the repair, the necessary precautions will be taken. Please respect the regulations above in the interest of everyone's health.

    You can still report a claim via Arval Driver Care on 02 240 01 88 or by e-mail at drivercare.be@arval.be. Our staff will start a report.

    In case of an accident with immobilization, Arval Assistance will help you. Call them on 02 245 73 72.

    MY CAR IS STILL IN BODY REPAIR. WHEN WILL IT BE REPAIRED?

    Contact the dealer to discuss appointment options.

    Are you bringing your car in for repairs? Then do not leave any personal belongings behind. After the repair, the necessary precautions will be taken. Please respect the regulations above in the interest of everyone's health.

    Contact Arval Driver Care by telephone on 02 240 01 88 or by e-mail at drivercare.be@arval.be if necessary.

  • TYRES

    I WANT TO MAKE AN APPOINTMENT FOR MY TIRE CHANGES. IS THIS POSSIBLE?

    Contact your tyre dealer to check the appointment possibilities.

    Tyre transfers are possible. As usual, we will keep you informed as soon as the tyres arrive at their requested destination.

    Check your tyre pressure after a long period of downtime. If your car has been stationary for a long time and you start driving it again, a tyre pressure message may appear on the dashboard. As a precaution, check the tyre pressure regularly, as recommended by the manufacturer to prevent a loss of pressure during the period that your vehicle is stationary. Sometimes ‘flat spots’ occur on the small parts of the tyres touching the surface, and crushed by the entire weight of the car that they support. These 'flat spots' can cause vibrations that disappear when you start driving again.

  • DELIVERY OF NEW CARS

    WHEN CAN I PICK UP MY NEW CAR?

    You or your fleet manager will be notified when you can pick up the car.

    Please contact your dealer to discuss the appointment options.

    Contact Arval Driver Care by telephone on 02 240 01 88 or by e-mail at drivercare.be@arval.be if necessary.

    IS THE PREVIOUSLY COMMUNICATED DELIVERY DATE OF MY NEW CAR CORRECT?

    If the delivery date of your new car changes, we will inform you as soon as possible.

  • CAR BREAKDOWN

    IF I HAVE TO TAKE MY CAR AND I HAVE A BREAKDOWN OR GET INVOLVED IN AN ACCIDENT, WILL ARVAL ASSISTANCE HELP ME?

    Yes, Arval Assistance (02 245 73 72) is at your disposal in case of a breakdown or immobilisation. Take into account the hygiene measures: keep a distance, do not shake hands and disinfect contact surfaces.

  • CAR INSPECTION

    MY CAR HAS TO GO TO THE CAR INSPECTION IN THE NEXT FEW WEEKS. WHAT NOW?

    These activities can continue by appointment.

    Below you will find an overview of the measures related to technical inspections in Flanders, Wallonia and Brussels:

    Flanders

    Consult https://www.gocavlaanderen.be/nl/p/autokeuring for the latest information, in Dutch.

    Wallonia

    Consult https://www.autosecurite.be/news/informations-coronavirus for the latest information in French or German.

    Brussels

    Consult https://www.autocontrole.be/nl/nieuws/corona-de-technische-keuring-open-enkel-op-afspraak for the latest information in Dutch.

  • E-SOLUTIONS

    AFTER THE INSTALLATION OF MY CHARGING STATION AT HOME, MY ELECTRICITY WILL HAVE TO BE RECHECKED. IS THIS POSSIBLE?

    These activities can continue.

    I ORDERED A CHARGING STATION. IS IT STILL GOING TE BE INSTALLED?

    These activities can continue.

    I ORDERED A KEYCHAIN / CHARGING CARD. IS IT STILL BEING SHIPPED?

    These activities can continue.

  • MID-TERM RENTAL

    CAN I HAVE A TEMPORARY CAR DELIVERED OR PICKED UP?

    Yes, you can. Arval Mid Term Rental still provides deliveries and pick-ups of temporary cars taking into account the regulations and guidelines of the National Security Council.

    IS IT SAFE TO RENT A TEMPORARY CAR?

    Yes, every car is thoroughly cleaned inside and outside before delivery. Our drivers also take the necessary precautions as imposed by the National Security Council (social distancing, regular hand washing, disinfection...).

    For more information, please read the precautions we will be taking.

    IS THE QUALITY OF THE CARS DELIVERED GUARANTEED?

    Yes, it is. Your safety is crucial to us. We do not deliver cars with technical problems or that require maintenance. However, a car may have minor non-repaired damage upon delivery. This will then be clearly indicated on the delivery document.

  • END OF CONTRACT

    MY CAR IS END OF CONTRACT. CAN I RETURN IT?

    These activities can continue.

    Returning your car to Arval's office is currently not possible.

     

    Do you have any questions or comments? Call or send an e-mail to your account manager.

     

  • VANS

    CAN I PLACE A PLEXIGLASS PARTITION IN MY VAN BETWEEN THE DRIVER AND THE PASSENGER?

    Fixed or removable screens ensure that two employees can safely sit in the same van. However, the installation of these screens is subject to specific legislation. Please contact your account manager for more information.