Maintenance and Tyres - Frequently Asked Questions

In most cars, the dashboard display will let you know when maintenance is required. All important information relating to your car is also available in the maintenance and instruction booklet.

You may arrange your own maintenance and/or repair appointment with a registered dealer for your make of car. If you would like to have a replacement car, it is important to first check with Arval whether this maintenance/repair is included in your contract.

Follow the steps described in this document:

> Via My Arval ^(PDF)

> Via My Arval Mobile ^(PDF)

You don't need to let Arval know if you arrange your own maintenance appointment. The body shop will get in touch with us to request our approval. The invoicing of the maintenance will also be handled between Arval and the body shop.

No – the body shop will invoice Arval directly for the maintenance/repairs carried out.

An overview of all repairs and service intervals is available on My Arval and My Arval Mobile under 'maintenance and repairs'. This allows you to check what work has or hasn't been performed on your car.

> Go to My Arval

> Download the My Arval Mobile app

The use of a replacement car during maintenance or repairs depends on the terms of your leasing contract. Arrangements can be made through Arval Driver Care to provide you with a free mobility solution if the work on your car takes longer than one hour.

> Contact Arval Driver Care at 02 240 01 88

Arval works in partnership with a network of tyre centres. The board documents include a list of all approved tyre centres. These tyre centres are also listed on My Arval. Use the locator on My Arval to find your nearest tyre centre. If winter tyres are included in your contract, you can get in touch directly with a tyre centre from our network. If an existing set of tyres is already available for your car, you will need to get in touch with the tyre centre which is providing them.

> Go to My Arval

> Download the My Arval Mobile app

> Click here to see the list of the tyre centres ^(PDF)

> Click here for more information regarding winter tyres

You can make your appointment online for the fitting of a new set of tyres, or to change from or to winter tyres. You can do so at one of our certified partners:

VPLH - Q-team Lambrechts
DO - Donckers
EC - Eurotyre-Ceva
TSE – PointS – Profile – Vulco

The size is specified on the side of the tyre and in the instruction booklet.

Arval will send you an invitation by post to go in for a technical inspection. The invitation will include a direct invoicing form. This document prevents you from having to pay for anything upfront at the garage for the technical inspection. You can also complete this form online.

After an intervention by the service provider, you may arrange for an additional car inspection to be carried out by a body shop or tyre centre.

When your car is coming to the end of its contract (the last 60 days) and is presented at the garage for its final maintenance, the service will be determined on a customised basis. Your safety and comfort are always given the highest priority and no technical risks are taken. As a result, you can complete the last kilometre of the contract with full peace of mind.

If you would like to receive further information, please do not hesitate to contact us.

> Call Arval Driver Care on 02 240 01 88

Certain services are not provided for in your contract and, as a result, will not be approved when your garage puts in a request to Arval. If you wish, you may have this carried out at your own expense. Below, you can consult a list of the most frequent issues that are not provided in the contract:

• Updating maps in your GPS
• Replacement of floor mats
• Pick-up and drop-off service to the technical inspection by the garage
• Cleaning the car
• Purchase of a charging cable
• …

If you would like to receive further information, please do not hesitate to contact us.

> Call Arval Driver Care on 02 240 01 88

Certain essential services are not covered by your contract. As a result, we are obliged to charge this to your employer. Below, you can consult a list of the most frequent issues that is not covered by the contract:

• Repair after filling up with the wrong fuel
• Damage due to the car's fluids being refilled incorrectly and/or too late
• Costs for resetting the AdBlue system due to extensive driving without it being refilled
• …

If you would like to receive further information, please do not hesitate to contact us.

> Call Arval Driver Care on 02 240 01 88