Fuel and AdBlue - Frequently Asked Questions
FUEL AND ADBLUE
- If you have an Arval NFC fuel card, you can refuel in Belgium at Esso, Shell, Q8, Dats24 and Lukoil. For the international network, you can visit the website www.networkfuelcard.be or the NFC application.
- The FFC card allows you to fill up at Total, Q8 and Texaco in Belgium. You can find the international network on www.fleetfuelcard.be or the FFC app.
- If you have a Total fuel card, you can access Total stations.
- You can refuel with Shell and Esso with a Shell fuel card.
If your fuel card is blocked or you have forgotten your PIN code, you can contact Arval Driver Care. They will then send your PIN code to the e-mail address that is linked to your vehicle.
Usually the failure of your fuel card is due to a problem at the terminal. Try another station and remember the time and location of your attempts. If you are still unable to refuel on a second attempt, you can contact Arval Driver Care.
- If you have an NFC or Shell fuel card, call the emergency number 02 508 92 11 as soon as possible (available 24/7). Then please inform Arval Driver Care so that they can order a new fuel card.
- If you have a Total or FFC card, call the emergency number 02 288 91 60 as soon as possible (available 24/7). Then please inform Arval Driver Care so that they can order a new fuel card.
Your old fuel card must be disposed of when you receive a new one.
Yes, you can use your fuel card for your replacement car. When doing so, please enter '1' when stating the mileage. In this way the distinction between the replacement car and your long-term car is clear to Arval.
Why choose Arval?
Reliable leasing partner
With more than 80.000 cars we are the largest leasing company in Belgium.
Besides, we are also a subsidiary of BNP Paribas Fortis.
Peace of mind
We take care of the order, all services and we even take back the vehicles.
So, you can drive with peace of mind.
Full service package included
Depending on your needs, we have the most common services included in the price.
The final choice of services is up to you.
A first-class Service Centre at your disposal
A dedicated team of professionals is at your service for all your questions.