Justlease is becoming Arval. Why this change? Because we believe that Arval can help you meet all your car leasing needs even more efficiently. Together, we shall make your car leasing as easy and stress-free as possible for you!
Any questions?
Make sure to consult this list of frequently asked questions compiled specifically to help you.
The car leasing market leader Arval acquired Justlease in 2023. This name change completes the integration of both brands and enables us to operate under one strong brand name.
No, your current lease agreement will remain unaffected. All conditions and agreements remain the same. Only the brand name is changing to Arval.
No, the rates or conditions of your lease contract are unaffected by this name change. The terms and conditions that were agreed when you signed the lease contract continue to apply.
If you paid a deposit to Justlease when you signed your lease agreement, Arval Belgium will take over this deposit, together with your Justlease agreement. Arval Belgium will hold this amount to guarantee that your lease agreement obligations are met and may use it to cover any unpaid sums that you owe us now or in the future under the lease agreement. However, the amount of the guarantee should remain the same throughout the entire term.
The deposit amount will be deducted from the result of the inspection which includes acceptable ‘use’ damage and unacceptable damage to the vehicle when it is returned at the end of the leasing contract, or will be refunded to you in full, provided that all amounts due and payable have been received.
After the Arval name change, all e-mails, invoices and other communications will carry the name Arval rather than that of Justlease.
Our contact details in your My Leez app will change automatically. No action is required on your part. You can always contact us from the app. If you also saved our contact details elsewhere, please modify them as follows:
- E-mail: retail@arval.be
- Tel: 02 240 01 99
We are available on business days from 8 to 17:30 (17:00 on Fridays).
Yes, you can expect the same excellent service and support as you received from Justlease. Our name is changing to Arval, but our commitment to you remains unchanged.
Yes, you can still access to the same benefits and services from Arval as you did from Justlease. The products and services that we provide have not changed.
No, you do not need to take any action as a result of this name change. Your lease agreement remains unchanged and no action is required on your part.
Our contact details in your My Leez app will change automatically, so you do not need to modify anything yourself. You can always contact us from the app. If you also saved our contact details elsewhere, please modify them as follows:
- E-mail: retail@arval.be
- Tel: 02 240 01 99
We are available on business days from 8 to 17:30 (17:00 on Fridays).
Please first visit our FAQ page under https://www.arval.be/privatelease/en-be/faq. You are also always welcome to contact us at:
- E-mail: retail@arval.be
- Tel: 02 240 01 99
We are available on business days from 8 to 17:30 (17:00 on Fridays).
Your current payments and invoices will not be affected by the name change. We shall continue to process them as usual as Arval.
Yes, we shall ensure that your customer data is automatically transferred to our new system after the name change. No action is required on your part.
If your question is not answered in this list, you may find the answer here: https://www.arval.be/privatelease/en-be/faq
Find out more about Arval
With more than 30 years of experience, Arval is a global market leader in car leasing and mobility solutions. Our goal is still the same after all these years: to make mobility easy and accessible for all our private and professional customers.
Find out more about Arval: https://www.arval.be/en-be/about-arval.
