Important: Reporting Storm-Related Vehicle Damage
We understand that the recent thunderstorms may have caused damage to your vehicle. To help you get back on the road as smoothly as possible, we kindly ask you to report any damage without delay via My Arval.
Given the high number of reports we’re currently handling, our response time may be longer than usual. Please rest assured that we’re working diligently to process each case, and we sincerely thank you for your patience.
What to Expect Next
- Confirmation of Your Report
Once processed, you’ll receive an email with:- Your case reference number (for easy tracking)
- Details of the assigned repairer managing your claim
- Verification of Details
To ensure accuracy, our team may reach out briefly to confirm the circumstances of the damage. This step helps us handle your file efficiently and avoid any delays. - Scheduling Repairs
The repairer will contact you directly to arrange an appointment. While they’ll prioritise your request, please note that minor delays may occur due to high demand. We appreciate your understanding as they work to restore your vehicle promptly.
A Quick Reminder
With further heavy thunderstorms forecasted in the coming days, we recommend parking your vehicle in a sheltered or secure location where it is possible to minimise additional risk.
We’re here to support you through this challenging situation and will keep you informed at every step. Thank you again for your trust and patience—your safety and satisfaction remain our top priority.
