Frequently asked questions about COVID-19 for SMEs and self-employed

Having your car checked and maintained in due time is very important.

Contact the dealer to discuss appointment options, or contact Arval Driver Care by telephone on 02 240 01 99 or by e-mail at drivercare.be@arval.be.

Attention! Do warning lights appear on your dashboard? Stop your car and first consult the user manual. If this indicates that it is impossible to continue driving, contact Arval Assistance on 02 245 73 72.  

Contact the dealer to discuss appointment options.

Due to the exceptional situation, it is not always possible to provide a pick-up service. Are you bringing your car in for repairs? Then do not leave any personal belongings behind. After the repair, the necessary precautions will be taken. Please respect the regulations above in the interest of everyone's health.

You can still report a claim via Arval Driver Care on 02 240 01 99 or by e-mail at drivercare.be@arval.be. Our staff will start a report.

In case of an accident with immobilization, Arval Assistance will help you. Call them on 02 245 73 72.
 

Contact the dealer to discuss appointment options.

Are you bringing your car in for repairs? Then do not leave any personal belongings behind. After the repair, the necessary precautions will be taken. Please respect the regulations above in the interest of everyone's health.

Contact Arval Driver Care by telephone on 02 240 01 99 or by e-mail at drivercare.be@arval.be if necessary.

Contact your tyre dealer to check the appointment possibilities.

Tyre transfers are possible. As usual, we will keep you informed as soon as the tyres arrive at their requested destination.

Check your tyre pressure after a long period of downtime. If your car has been stationary for a long time and you start driving it again, a tyre pressure message may appear on the dashboard. As a precaution, check the tyre pressure regularly, as recommended by the manufacturer to prevent a loss of pressure during the period that your vehicle is stationary. Sometimes ‘flat spots’ occur on the small parts of the tyres touching the surface, and crushed by the entire weight of the car that they support. These 'flat spots' can cause vibrations that disappear when you start driving again.

You or your fleet manager will be notified when you can pick up the car. 

Please contact your dealer to discuss the appointment options.

Contact Arval Driver Care by telephone on 02 240 01 99 or by e-mail at drivercare.be@arval.be if necessary.

If the delivery date of your new car changes, we will inform you as soon as possible.

Yes, Arval Assistance (02 245 73 72) is at your disposal in case of a breakdown or immobilisation. Take into account the hygiene measures: keep a distance, do not shake hands and disinfect contact surfaces.

These activities can continue by appointment.

Below you will find an overview of the measures related to technical inspections in Flanders, Wallonia and Brussels:

Flanders

Consult https://www.gocavlaanderen.be/nl/p/autokeuring for the latest information, in Dutch.

Wallonia

Consult https://www.autosecurite.be/news/informations-coronavirus for the latest information in French or German.

Brussels

Consult https://www.autocontrole.be/nl/nieuws/corona-de-technische-keuring-open-enkel-op-afspraak for the latest information in Dutch.

Yes, you can. Arval Mid Term Rental still provides deliveries and pick-ups of temporary cars taking into account the regulations and guidelines of the National Security Council.

Yes, every car is thoroughly cleaned inside and outside before delivery. Our drivers also take the necessary precautions as imposed by the National Security Council (social distancing, regular hand washing, disinfection...).

For more information, please read the precautions we will be taking.

Yes, it is. Your safety is crucial to us. We do not deliver cars with technical problems or that require maintenance. However, a car may have minor non-repaired damage upon delivery. This will then be clearly indicated on the delivery document.

These activities can continue.

Returning your car to Arval's office is currently not possible. 

Do you have any questions or remarks? Call or send an e-mail to your account manager.

Fixed or removable screens ensure that two persons can safely sit in the same van. However, the installation of these screens is subject to specific legislation. Please contact your account manager for more information.