The voice of the customer: together we are building the future of Professional Mobility
At Arval, we constantly strive to align our services with the daily reality of our customers. That is why we regularly organize a “Client Advisory Board.” During this roundtable discussion, we invite a select group of customers to share their vision, experiences, and expectations on various themes.
Recently, we gathered at the Mercedes buildings for a Client Advisory Board on Professional Mobility with companies that require vehicles for transport, logistics, or technical services. The goal was clear: no theoretical discussions, but gathering concrete insights into the needs and pain points involved in managing light commercial vehicle (LCV) fleets.
What are the key lessons?
The dialogue provided valuable insights that we are using as a compass to optimize our services.
- Focus on speed and network: In logistics, time is money. The need for shorter lead times, smoother follow-up, and a specialized after-sales network with thorough knowledge of LCVs is central.
- Digitalization as an ally: Through Arval Connect, we streamline processes such as vehicle management and incident reporting. The platform offers ample opportunities for proactive digital follow-up, such as preventive maintenance to avoid downtime.
- Customized flexibility: There is a clear demand for more contractual flexibility regarding repairs in the final phase of a contract and even clearer communication about repairs.
- A new perspective on replacement vehicles: Many LCVs have a specific interior configuration. As a result, a classic replacement vehicle is not always a suitable alternative. Many customers therefore prefer to manage a strategic reserve fleet themselves, which changes their need for replacement vehicles.
These insights form the foundation for taking the Arval Pro customer experience to the next level. Together, we ensure that your fleet continues to perform optimally.
