Purchase or hand-in - Frequently Asked Questions

The vehicle must be clean and returned with the official documents, the accessories and the keys. The tank does not need to be full. The vehicle can always be returned with summer tyres. Between October 1st and April 30th inclusive, it can also be returned with winter tyres.

You can find more information in our restitution guide.

If you are interested in buying back your lease vehicle, fill in and send us this form. We will calculate the buyback price, which we will send you by email.

Three months before the contract expires, or three months before the date on which your new lease vehicle is delivered.

The procedure involves the official driver of the vehicle for the duration of the leasing contract and the future buyer of the vehicle at the end of the leasing contract.

Only six steps and the vehicle is yours!

Step 1. Click on the button “accept the offer” in the email that you will receive from usedcar@arval.be.

Step 2. Send us the offer document with the buyer’s details as well as a copy of the front and back of the buyer’s identity card if he/she is a private individual.

Step 3. Arval will then send the buyer a purchase order to send back to us once it has been accepted and signed.

Stap 4. Arval must receive the payment five weeks before the date on which the new owner takes over the car. The payment needs a notification of

• the registration number;
• and the buyer’s name.

Once the payment has been received, Arval will send the driver the following by registered mail:

• a document entitling the vehicle to a free technical inspection;
• the second part of the registration certificate.

Step 5. The driver will ensure that the car has undergone the compulsory technical inspection for the sale. He/she must book an appointment at an approved test centre for this. A list will be provided.

• Once the car has passed the technical inspection, the registration application document should be sent to the buyer, who will present it to his/her insurer. Please note, the registration application is only valid for two months!

• The driver must then send a copy of the Car-Pass and the notice of de-registration to usedcar@arval.be.

• If the buyer is a private individual and he/she wishes to benefit from the Touring breakdown cover, he/she must send the new registration number to usedcar@arval.be.

Step 6. The file is then closed with Arval, who will send it to the buyer:

• the purchase invoice
• a document with instructions to follow in the case of a warranty.

Our maintenance department will also send an email to the buyer and the tyre centre confirming the release of the set of winter or summer tyres linked to this vehicle by the former leasing contract. The buyer can then arrange an appointment with the tyre centre to pick up this set.

No. In the event of a purchase, you keep the leasing vehicle until the end of the buyback procedure.

Yes. You have to have the technical inspection carried out, which is compulsory for the sale of your lease vehicle.

If the annual technical inspection is due before the technical inspection for a sale, you have to have both done. However, if the annual technical inspection is due after the technical inspection for a sale, you only have to have the sale inspection done.
 

If the vehicle is given a red card, you must contact Arval and provide a copy of the technical inspection document. You should also ask your car dealer to carry out a diagnostics test and submit a repair request to Arval. Arval will take care of the approval and the cost of the repair. If there is a major fault that would be too expensive to repair, it will be possible to cancel the sale and be reimbursed.

No, it is not possible to keep the Arval registration number. You must re-register the vehicle in your own name.

Any repairs of accidental damage must be done during the leasing contract and under the conditions of the insurance contract. No repair is provided for as part of the vehicle buyback at the end of the contract.

Yes, if the dashboard notifies you that maintenance is required. The maintenance will be approved by our maintenance department. When booking the appointment, you must inform the garage that it concerns a buyback.

Yes, if Arval has invited you to swap the tyres.

Yes, but only once you have received the email from Arval requesting the release of the tyres and once your vehicle has been confirmed as having been paid for.

Any accidental damage must be declared according to the insurance conditions. If the vehicle is declared a total loss, it will be possible to cancel the sale and for the buyer to be reimbursed.

Yes, but an additional fee of EUR 500 excl. VAT will be added to the offer that you were sent.

No, the offer that you have received is fixed. Arval cannot act as an intermediary for the sale.

Yes, if your car is insured by Arval. In that case, you can request your proof of no claims from our insurance department by email or by phone number 02 240 01 99.

If the vehicle is bought by a private individual, the vehicle comes with a one-year warranty. Once the buyback procedure has been completed, the buyer will receive all the instructions concerning this warranty by email.

If the vehicle is bought by a private individual and he/she would like breakdown cover, he/she must notify us of the new registration number. He/she will then be able to benefit from breakdown cover through Touring.

> You can check what is offered by the Touring breakdown cover here. _{^{(The site is available in Dutch and French.)}}

You should follow the instructions in place for returning your vehicle with your employer.

The vehicle can always be returned with summer tyres. Between October 1st and April 30th inclusive, it can also be returned with winter tyres.

During a remote inspection, an independent expert will inspect the vehicle at the end of the contract to check for any potential damage before it is returned. This is defined in the contract with the employer. The inspection will take place at a place and time to suit you.

You can submit your request by phone or by email. If you book an appointment with the garage for the delivery of your new vehicle, you must always allow an additional five working days. This period is required for organising the inspection.

> Call Arval Driver Care on 02 240 01 88
> Send an email to Arval Driver Care