Driver support

Optimal Driver Support

Our services and mobility solutions make the day-to-day life of your drivers simpler, improving their work satisfaction.

With our solutions, we take care of every driver.

  • Arval Driver Care, the go-to place for driver support

    Arval Driver Care focuses exclusively on your drivers and on prioritising their needs once they’ve hit the road. Arval Driver Care looks after drivers via the following initiatives:

    • Driver support via a single point of contact for any question, problem or comment relating to the company car.
    • Driver support via a practical appointment system for maintenance or damage repair and a host of mobility solutions.
    • Driver support through the close monitoring of any intervention, after an accident or technical breakdown, by our assistance partner. This allows the driver to unshoulder the burden and ensures a quick repair of the immobilised vehicle.
  • The satisfaction of your drivers

    Driver support is important to us, as we understand that satisfied drivers are more loyal employees. At Arval, we continually assess how we serve our clients and drivers by measuring our performance and identifying improvements.

    We do so by collecting data from different sources:

    • the annual client satisfaction survey (Net Promotor Score).
    • Driver Satisfaction Surveys, collected during their journey.
    • different registered complaints.

     

    Every complaint is a gift and gives Arval the opportunity to learn and improve.

Why choose Arval?

Reliable leasing partner

With more than 70.000 cars we are the largest leasing company in Belgium.

Besides, we are also a subsidiary of BNP Paribas Fortis.

Peace of mind

We take care of the order, all services and we even take back the vehicles.

So, you can drive with peace of mind.

Full service package included

Depending on your needs, we have the most common services included in the price.

The final choice of services is up to you.

1 contact person for all your questions

You will always be in touch with the same contact person who will answer

all your questions.